1. Who We Are
bat365 operates the online betting and gaming platform accessible at bat365-vip.com. When this Privacy Policy refers to "bat365", "we", "us", or "our", it means the entity responsible for operating this platform and for determining how your personal data is collected and processed.
This Privacy Policy applies to all personal data collected through the bat365 website, any bat365 mobile application, and all associated services — including cricket betting, sports betting, live casino, esports betting, virtual sports, and all promotions operated under the bat365 brand.
2. Personal Data We Collect
bat365 collects personal data that is necessary to provide our services safely and in compliance with our legal obligations. The categories of data we collect are set out below. We do not collect more data than we need for the purposes described in this policy.
| Category | Examples | Required? |
|---|---|---|
| Identity Data | Full name, date of birth, CNIC number, CNIC scan/photo | Yes — for KYC |
| Contact Data | Mobile number, email address, city of residence | Yes — for account |
| Financial Data | Easypaisa/JazzCash number, bank account IBAN, card last 4 digits, transaction history | Yes — for payments |
| Technical Data | IP address, device type, operating system, browser type, session tokens | Automatic |
| Usage Data | Pages visited, features used, bet history, game sessions, login times | Automatic |
| Communication Data | Support chat transcripts, emails sent to bat365, feedback forms | When you contact us |
| Marketing Preferences | Whether you have opted in to SMS, email, or push notification marketing | Your choice |
3. How We Collect Your Data
bat365 collects personal data through the following channels:
Directly From You
The majority of data bat365 holds about you is provided directly by you during registration, KYC verification, deposits, withdrawals, and when you contact our support team. When you fill in the bat365 registration form, deposit funds, or submit a document for verification, you are providing data to bat365 directly.
Automatically When You Use bat365
Like virtually all websites and apps, bat365 collects certain technical and usage data automatically when you access and use the platform. This includes your IP address, the type of device and browser you are using, the pages you visit, features you interact with, and the duration of your sessions. This data is collected through server logs, cookies, and similar technologies as described in Section 8.
From Third Parties
bat365 may receive additional data about you from trusted third parties in limited circumstances. These include KYC and identity verification service providers who assist in confirming your identity against national records, and payment processors who confirm the status of your transactions. bat365 only requests data from third parties where there is a clear and legitimate purpose connected to the operation of your account.
4. Why We Use Your Personal Data
bat365 uses the personal data we collect for the following specific purposes. We do not use your data for any purpose beyond what is described below without first obtaining your consent.
- Account creation and management: To register and maintain your bat365 account, verify your identity, and provide access to all platform features.
- Age verification and KYC: To confirm that you are at least 18 years of age and to verify your identity in compliance with our legal obligations. This involves reviewing your CNIC and payment method documentation.
- Processing deposits and withdrawals: To process your Pakistani Rupee deposits and withdrawals via Easypaisa, JazzCash, NayaPay, SadaPay, IBFT, and card payments accurately and securely.
- Providing betting and gaming services: To allow you to place bets, play casino games, access virtual sports, and use all bat365 features, and to record and settle the results of all transactions on your account.
- Fraud prevention and security: To detect, investigate, and prevent fraudulent activity, money laundering, bonus abuse, and other prohibited activities on bat365. This includes monitoring unusual transaction patterns and unusual betting behaviour.
- Responsible gaming: To monitor for behavioural patterns that may indicate problem gambling and to apply responsible gaming tools — including deposit limits and self-exclusion — when requested or when required under our responsible gaming policy.
- Customer support: To respond to your queries, complaints, and account requests via live chat, email, and other support channels.
- Platform improvement: To analyse how bat365 is used, identify areas for improvement, and develop new features and products that better serve Pakistani players.
- Marketing communications (with consent): To send you information about bat365 promotions, new products, and PSL or cricket-related offers where you have opted in to receive marketing communications. You can withdraw this consent at any time.
- Legal compliance: To meet our legal, regulatory, and contractual obligations, including providing information to relevant authorities where required by law.
5. Legal Bases for Processing
bat365 only processes your personal data where it has a valid legal basis to do so. The legal bases bat365 relies on are:
- Contract: Processing that is necessary to perform the contract between you and bat365 — i.e., to operate your account, process your bets, and handle your deposits and withdrawals.
- Legal obligation: Processing required to comply with legal obligations applicable to bat365, including KYC verification, age verification, anti-money laundering checks, and regulatory reporting.
- Legitimate interests: Processing that is necessary for bat365's legitimate business interests — such as fraud prevention, platform security, and improving the bat365 product — provided those interests are not overridden by your privacy rights.
- Consent: Where bat365 relies on your consent — particularly for marketing communications — you have the right to withdraw that consent at any time without affecting the lawfulness of processing that took place before withdrawal.
6. Who We Share Your Data With
bat365 does not sell your personal data. We share personal data only where necessary, with the following categories of recipients, and always subject to strict data protection obligations:
Payment Processors
bat365 shares transaction data with the payment service providers that process your deposits and withdrawals — including Easypaisa, JazzCash, NayaPay, SadaPay, IBFT bank operators, and Visa/Mastercard processing networks. These providers receive only the data needed to execute the specific transaction and are subject to their own regulatory obligations regarding data security.
KYC & Identity Verification Providers
bat365 uses specialist third-party services to assist in verifying the identity documents you submit during the KYC process. Your CNIC scan is shared with these providers solely for the purpose of verification and is not retained by them beyond what is required for that process.
Fraud Prevention & Security Services
bat365 works with third-party fraud prevention and cybersecurity services. These providers may receive technical and transactional data — such as device fingerprints, IP addresses, and betting pattern data — to help identify fraudulent activity. No personally identifiable financial data beyond what is strictly necessary is shared with these providers.
Legal and Regulatory Authorities
bat365 may be required by law to disclose personal data to government authorities, law enforcement, or regulatory bodies. bat365 will always seek to confirm the legal basis for such requests before complying and will notify affected players where legally permitted to do so.
IT and Platform Infrastructure Providers
bat365 uses third-party cloud infrastructure, hosting, and software services to operate the platform. Providers in this category may have incidental access to personal data stored on systems they maintain. bat365 selects only providers who meet stringent data protection standards and requires them to process data only as directed by bat365.
bat365 never shares your personal data with advertising networks for the purpose of serving targeted advertising by third parties, with data brokers, or with any party for commercial purposes unrelated to the operation of your bat365 account.
7. Payment Data Handling
bat365 takes the security of payment data particularly seriously given the sensitivity of financial information. The following specific policies apply to how bat365 handles your payment data:
Mobile Wallet Data (Easypaisa, JazzCash, NayaPay, SadaPay)
bat365 stores your registered mobile wallet number in association with your account to facilitate deposit matching, withdrawal processing, and verification. We do not store your mobile wallet PIN or password. bat365 does not have access to your mobile wallet account beyond initiating and receiving transactions through the official payment gateway APIs.
Bank Account Data (IBFT)
Where you provide your bank IBAN for IBFT withdrawals, bat365 stores this securely to process your withdrawal requests. Your IBAN is visible only to authorised bat365 payment operations staff and is not shared with any party other than the processing bank.
Card Data (Visa / Mastercard)
bat365 does not store full card numbers. Card transactions are processed through PCI-DSS compliant payment gateways. bat365 stores only the last four digits of your card number and the card type for account reference purposes.
8. Cookies & Tracking Technologies
bat365 uses cookies and similar tracking technologies to operate the platform, remember your preferences, analyse usage patterns, and — where you have consented — to deliver relevant communications. Here is a breakdown of the cookie types bat365 uses:
You can manage most cookie preferences through your browser settings. Note that disabling certain cookie types may affect the functionality of the bat365 platform. Detailed cookie settings are available on the bat365 platform's cookie preference panel.
9. Data Retention
bat365 retains personal data for as long as necessary to fulfil the purpose for which it was collected, to comply with legal obligations, and to resolve any disputes that may arise. The following general retention principles apply:
- Account and identity data: Retained for the lifetime of your bat365 account plus a minimum of 5 years after account closure, in line with our anti-money laundering compliance obligations.
- Transaction and betting records: Retained for a minimum of 5 years from the date of the transaction. This is required for financial compliance and dispute resolution purposes.
- KYC verification documents: Retained for the period required by applicable regulations — typically 5 years from account closure or the completion of the relevant transaction.
- Support communications: Retained for 2 years from the date of the last interaction, after which they are deleted or anonymised.
- Technical and usage data (logs): Typically retained for 12–24 months, after which they are aggregated or deleted.
- Marketing consent records: Retained until consent is withdrawn plus 2 years for compliance audit purposes.
Where there is no ongoing legal basis for retention and the retention period has expired, bat365 securely deletes or irreversibly anonymises the relevant data. Anonymised data — data from which it is no longer possible to identify any individual — may be retained indefinitely for statistical and analytical purposes.
10. Your Privacy Rights
As a bat365 player, you have the following rights in relation to the personal data bat365 holds about you. bat365 is committed to honouring these rights without unnecessary delay.
You can request a copy of the personal data bat365 holds about you at any time. bat365 will respond to access requests within 30 days of receipt of your request and identity verification.
If any personal data bat365 holds about you is inaccurate or incomplete, you have the right to request that it be corrected. You can update most contact information directly from your bat365 account settings.
In certain circumstances, you may request that bat365 delete your personal data. This right is subject to bat365's legal obligations — for example, we are required to retain certain transaction records regardless of an erasure request.
You may request that bat365 restrict the processing of your personal data in specific circumstances — for example, where you are contesting the accuracy of the data or where the processing is unlawful but you do not want deletion.
You may request a copy of certain personal data bat365 holds about you in a structured, machine-readable format — for example, your account activity and transaction history in CSV format — to transfer to another service.
Where bat365 processes your data on the basis of your consent — in particular, for marketing communications — you may withdraw that consent at any time. Withdrawal of consent does not affect the lawfulness of processing carried out before withdrawal.
11. Data Security
bat365 maintains comprehensive technical and organisational security measures to protect your personal data against accidental or unlawful destruction, loss, alteration, unauthorised disclosure, or access. Our key security measures include:
- AES-256 encryption for all personal data stored on bat365 servers.
- TLS 1.3 protocol for all data transmitted between your device and bat365.
- Multi-factor authentication available to all bat365 account holders — strongly recommended for all players.
- Access controls: bat365 staff access to personal data is restricted on a strict need-to-know basis. Access to sensitive data categories requires explicit authorisation.
- Regular security audits and penetration testing of the bat365 platform infrastructure.
- Incident response procedures: bat365 has documented procedures for responding to data breaches, including notification obligations to affected players within the timeframes required by applicable law.
Despite our best efforts, no online platform can guarantee absolute security. If you believe your bat365 account has been compromised, contact our support team immediately via live chat.
12. Children's Privacy
bat365 is strictly an 18+ platform. We do not knowingly collect, store, or process personal data from anyone under the age of 18. If bat365 becomes aware that an account has been created by or on behalf of a person under 18, that account will be immediately closed, all personal data will be deleted as soon as legally permissible, and any deposits will be returned to the payment source.
If you are a parent or guardian and you believe that your child has created a bat365 account or shared personal data with bat365, please contact our support team immediately via live chat or email at support@bat365-vip.com so that we can take the necessary action without delay.
13. Changes to This Privacy Policy
bat365 reviews and updates this Privacy Policy periodically to reflect changes in our data practices, legal obligations, or the services we offer. When we make changes, we update the "Last updated" date at the top of this page.
Where changes are material — meaning they significantly affect how we use your personal data or your privacy rights — bat365 will notify registered players by email before the changes take effect. Continued use of the bat365 platform after the effective date of any updated Privacy Policy constitutes acceptance of the revised policy.
We encourage you to review this Privacy Policy periodically. Previous versions are available on request from bat365 support.
14. Contact & Complaints
If you have any questions about this Privacy Policy, want to exercise any of your data rights, or want to raise a privacy concern about bat365, please contact us through one of the following channels:
Available 24/7 through the bat365 platform. For urgent account or data issues, live chat is the fastest way to reach us. Identify your query as a privacy-related matter and it will be routed to our privacy team.
Send your privacy query or data rights request to support@bat365-vip.com with "Privacy Query" in the subject line. Include your registered bat365 account email address so we can locate your account and respond promptly.
bat365 aims to respond to all privacy-related contacts within 5 business days. For formal data rights requests (access, erasure, portability), we will respond within 30 days as required. If you are not satisfied with bat365's response to your privacy concern, you may escalate the matter to the relevant data protection authority in your jurisdiction.